FAQ

This is usually caused by a failure to heat the water, it can be a failure of many components such as the thermostat or safety thermostat, temperature sensor, heater, pressure switch, cabling or control board/ relay. A technician will need to inspect the unit to identify the failed component. Call us to arrange a technician to inspect the unit.

This is usually caused by a failure to heat the water, it can be a failure of many components such as the thermostat or safety thermostat, temperature sensor, heater, pressure switch, cabling or control board/ relay. A technician will need to inspect the unit to identify the failed component. Call us to arrange a technician to inspect the unit.

Refer to your manufacturers handbook for this problem, as there are many causes and solutions. If you cannot find the handbook, most are available for download from the manufacturers website. If you cannot resolve the issue, give us a call for more help.

The sound a dishwasher makes is usually the result of the wash motor. If a loud grinding/ spinning noise is heard when washing, the usual fault is with the wash pump which most times will need replacing. Call us to discuss your options with this fault.

This is a common problem where the dishwasher has suffered a leak and triggered the anti-flood mechanism or the anti-flood mechanism has failed. This is usually a simple case of identifying the leak and repairing it/replacing the defective component. Call us to arrange a technician to inspect the unit.

The best place to start with these problems is at the power box, Check that all the circuit breakers are in the ON position, if one is in the OFF position and it trips when you try to turn it on, unplug your refrigerator and try again, if it holds this time call us for further assistance. If all is well at the power board, try a lamp or hair dryer in the same power point as the fridge, if it works then power is ok, and a technician will need to test the unit. Contact us for further help in this area.

This is a common fault in fridges and is generally a defrost heater, which are both affordable and easy repairs.

This is caused by a number of issues, all easily repaired, from a simple blocked freezer drain, to a faulty defrost component, fan or air damper.

This is usually caused by a deformed defrost element that has contacted the plastic lining of the fridge, while the chance of a fire is very small, it’s best to switch off the fridge and contact us as soon as possible.  The problem is usually repairable.

This is usually caused by a computer board burn out. While it is easy to replace the computer on most fridges, in depth testing must be carried out to find the root cause of the issue which could be any of the many components in a modern refrigerator.

The plastics used in refrigerators absorb the smells of the items placed in them, the coolness of an operational fridge dampens these smells, once the fridge temperature increases, the smells are released. The best course of action is to use a desiccant in an open container in the fridge. This will absorb the smells as they are released. A moist sponge of warm soapy water should be used to clean walls and shelves. A scented cleaning product can be used, however, it is important to dilute these products as the scent can be quite powerful once applied to the plastics.

This is usually caused by either a temperature protection device, or failed computer, some repair in this instance will be quite expensive. Always check your switchboard to make sure the circuit breaker is ON, also check that the hob isolator switch (if fitted) is switched on. Discuss your repair options with an appliance technician.

There are a few high quality cleaning solutions for glass cooktops, such as Cerapol and Ceraseal. You can clean the glass effectively by using a damp sponge and CAREFULLY using a razor blade. Be sure the unit is powered off and cool enough to touch without injury before attempting to clean.

There are a few high quality cleaning solutions for glass cooktops, such as Cerapol and Ceraseal. You can clean the glass effectively by using a damp sponge and CAREFULLY using a razor blade. Be sure the unit is powered off and cool enough to touch without injury before attempting to clean.

Cleaning an oven is often hard work, the only way to clean an oven effectively is by using an appropriate cleaning solution and A LOT of scrubbing, Most oven doors can be removed for cleaning but are often tricky to put back on so take plenty of pictures of the hinges before removing. See your manufacturer’s handbook for removal procedures.

This is usually a defective heating element or burnt out wire, both of which are affordable and straightforward repairs. Call us to discuss your repair options.

This is usually a defective thermostat or control mechanism, both are reasonably affordable and straight-forward repairs. Arrange a technician to inspect the unit.

This is usually the result of a bad control device such as a regulator or control board depending on the type of cooktop. Regulators are an affordable repair, however some control boards for cook tops are very expensive.

This is usually caused by a motor fault, most of the time the fault is caused by depleted carbon brushes which are an affordable and usually simple repair.

This is usually caused by a broken drive belt, which is an affordable and simple repair.

This can be caused by a blockage of the inlet hose strainer or if using tank water, a failure of the transfer pump or blocked tank filters. This can also be caused by a defective fill valve or control board.

This is a common problem for front loading washing machines and is usually caused by either a blockage or a failed pump. At the front lower part of the machine should be a small door or a kick panel. Remove/ open this and you should see a small black plastic cap. Switch off machine at the wall, Get lots of towels ready as opening the black cap will drain the drum completely (this could be A LOT of water). Once the cap is removed, clear any debris from the trap and reinstall the cap firmly. Try the machine again, if it still fails to drain give us a call.

Unfortunately, most top loaders do not have a trap to be cleared, it is best to empty the water by hand and give us a call.

This is usually caused by a computer failure, however, on most machines there is a component called the EMF module, this module can fail causing the machine to stop powering up. The EMF is not essential to operation and is easily bypassed while a replacement is sourced.

This is common amongst front loading washing machines and is usually the result of an internally broken door handle, which is an affordable and simple job. Other possible causes are a faulty door interlock or computer board.